Whilst we hope that you will be delighted with your order, you are entitled to cancel your order if you notify us in writing within 7 days of placing the order. If the goods have already been despatched, you must return them to us at your own expense. Once we have received the item we will then process your refund.

You can return products for a refund if you return the item(s) to us within 10 working days of receipt, however the cost of returning the item(s) is at your expense.

Returned products must be in their original packaging, with instructions and all parts included, in a fully resaleable condition. Items must not have been used or activated in any way. FRIO UK Ltd reserves the right to refuse a refund on any item not deemed to be resaleable or if any of the above terms have been breached.

Please advise us of the reason for the return. You may do this contacting our Customer Support team on  +44 (0)1437 741700 or by e-mailing us at; or you may include a letter with the returned item.

Your return and refund will be processed w