RETURNS POLICY – FRIO CANADA

We truly hope you’re delighted with your FRIO purchase. However, if something isn’t quite right, we’re here to help and will do our best to make things as simple as possible.

Cancelling Your Order

If you change your mind, you can cancel your order within 7 days of placing it by notifying us in writing.

If your order has already been dispatched, you’re welcome to return it to us at your own cost. Once we receive the item back in its original condition, we’ll process your refund promptly.

Returns & Refunds

You can return your item(s) within 10 working days of receiving your order.

To be eligible for a refund:

  • Items must be unused and not activated

  • Returned in their original packaging, including all instructions and components

  • In a resaleable condition

Return postage costs are the responsibility of the customer.

We kindly ask that you let us know the reason for your return — this helps us continue improving our products and service.

How to Return Your Item

If you’d like to return your order, please follow these simple steps:

  1. Contact our Customer Support team at nikki.frio@gmail.com to let us know

  2. Carefully repack your item in its original packaging

  3. Send your return to the address below

  4. We recommend using a tracked or registered service and keeping proof of postage

Returns Address:
RETURNS DEPARTMENT
FRIO Canada
Box 149
McCreary
Manitoba
R0J 1B0
Canada

Please note: The parcel remains your responsibility until it safely reaches us.

Refunds

Once your return has been received and checked:

  • Refunds are processed within 3–5 working days

  • Funds will be returned to your original payment method

  • Please allow 5–7 working days for the refund to appear on your statement

We’ll send you a confirmation email as soon as your refund has been processed.

Faulty or Damaged Items

We’re very sorry if your item arrives in anything less than perfect condition.

Please contact us within 48 hours of receiving your order at nikki.frio@gmail.com, and we’ll arrange a replacement or refund as quickly as possible. Where applicable, we will also provide a prepaid return option.

Incorrect or Missing Items

Mistakes can occasionally happen, but we’ll always put things right quickly.

If your order is incorrect or incomplete, please contact us within 48 hours of delivery, and we’ll resolve the issue straight away.

Need Help?

If you have any questions at all, our team is always happy to help.

📧 nikki.frio@gmail.com