We care about your privacy and want you to be confident in the way we use your personal information. We have made some changes to our privacy notice, in line with new data regulations, and we’ve put together this handy summary so that you can get the facts at a glance.

What personal information does FRIO have?  

We retain your:

  • Name
  • Address
  • Phone number
  • Email address
  • IP Address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Why does FRIO need my personal information?

Your personal information helps us give you the best service possible. We’ll sometimes use your details to send you offers – but you can opt out from these at any time you want by following the unsubscribe links in any email marketing.

Here are the sorts of things we use your personal information for:

  • Confirming your order, knowing which of our products you’re using, keeping you up-to-date about new products or product developments
  • Letting you create an online account to manage your service and keep track of billing
  • Getting to know you as a customer so that we can send you emails and offers we know you’d be interested in, based on how you use our products

How is FRIO keeping my information safe?

Your personal information is a big deal to us, and we protect it as if it was our own. We have strict controls in place to make sure it’s properly protected.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy,please e-mail us.

Cookie Policy

FRIO uses cookies in order to improve your user experience by enabling us to ‘remember’ you for the duration of your visit (using something called a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). If our website didn’t use cookies, we would think you were a new visitor every time you visited the site and we wouldn’t remember what items you’d placed in your basket as you travel from page to page.

What is a cookie?

Cookies are tiny text files stored on your computer when you visit certain web pages. At FRIO we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. Cookies can’t harm your computer. At FRIO we don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of using our site.

We don’t store sensitive information such as your name or address either. If you’d prefer to restrict, block or delete cookies from FRIO or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences. Please note that if you wish to share a product on a 3rd party website (such as Facebook, Twitter etc) you may be sent cookies from these websites. We don’t control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.